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FAQs

Here are some common questions about our products, packaging and business. If you can't find your answer here, please contact us!

Products

Are all of your products 100% natural? Plus
All of our formulations are 100% natural. We are certified by COSMOS Natural and Ethy Clean beauty, as we never use chemical ingredients in our products.
Which of your products are organic? Plus

Our Eco Natural Toothpaste made with organic essential oils, and Eco Natural Oil Pulling Mouthwash made with organic Coconut and Sesame seed oil, are certified COSMOS Organic.

Are all of products are vegan? Plus

Yes, all of our products are certified 100% vegan by Ethy, and we never test on animals.

Is there any water in your products? Plus

No, we purposely don't use water in our formulations. So our products are certified Ethy Waterless Products.

Are all of our products made in the UK? Plus

Packaging

Is your packaging plastic-free? Plus
All of our products packaging is plastic-free, so you'll never find single-use plastic. Only, our Eco Electric Sonic Toothbrush & Water Flosser have a BPA-free plastic body.
Is your packaging fully zero-waste? Plus

Yes all our packaging is completely zero-waste, as you go through and finish our product, there packaging left will not create any landfill waste.

Which packaging materials do you use? Plus

Our packaging is made of the following materials:

  • Glass: our container jars are made from recycled glass.
  • Paper: our boxes and labels are made from fully recyclable cardboard.
  • Aluminium: our jars are sealed with a fully recyclable aluminium lid.
How will you deliver your products? Plus

Our products for are packaged into plastic-free, recyclable kraft board. To protect the items inside the box we may be adding crushed kraft paper. We use paper tape to seal the boxes.

Our mission

Who is behind Zerolla? Plus
Zerolla has been founded in 2023 by Alex Rocchi - with over 10 years in manufacturing natural oral care, and first to introduce zero-waste packaging in 2014, with its original brand Georganics.
Which certifications do you hold? Plus

We hold the following certifications:

  • Soil Association
  • Vegetarian Society: all of our products are vegetarian-friendly
  • Vegan Society: All of our products are vegan-friendly
  • Cruelty-Free International: All of our products are cruelty-free and we are members of Cruelty Free International/Leaping Bunny. We have also been endorsed by Naturewatch and their Compassionate Shopping Guide, as none of our products or ingredients have been tested on animals.
  • Zero To Landfill: our non-recyclable toothbrush heads can be snapped off and sent back to us, to then be recycled with Terracycle.
  • 1% For the Planet: a percentage of our sales is regularly donated to a variety of charities and organisations, like 1% For The Planet.
What is Zerolla mission? Plus
The founder Alex Rocchi had been struggling with tooth decay, despite doing the ‘right’ things like using high-fluoride toothpaste and conventional mouthwashes to try to reduce cavities. He decided to change diet and switch to fully natural personal care products. Natural soaps, deodorants and moisturisers weren’t a problem to find. However, he couldn’t find any toothpaste that was actually natural, and sustainable. He started with making toothpaste for his own use, before starting his first business Georganics Ltd from 2014 to 2022, then Zerolla in 2023 to specialise in 100% zero-waste oral care.

Delivery

How can I track my order? Plus

Yes, you will receive a tracking link in your shipment email. By clicking on the link, you'll be transferred to your relevant carrier tracking website. If you have not received any tracking email/link, please get in touch here.

Do you ship all over the UK & EU? Plus

Yes, we ship to all UK (including islands) as well as in the EU.

What is Zerolla mission? Plus
The founder Alex Rocchi had been struggling with tooth decay, despite doing the ‘right’ things like using high-fluoride toothpaste and conventional mouthwashes to try to reduce cavities. He decided to change diet and switch to fully natural personal care products. Natural soaps, deodorants and moisturisers weren’t a problem to find. However, he couldn’t find any toothpaste that was actually natural, and sustainable. He started with making toothpaste for his own use, before starting his first business Georganics Ltd from 2014 to 2022, then Zerolla in 2023 to specialise in 100% zero-waste oral care.